Terms & Conditions

1. Acceptance of Terms

By accessing or using the Mona Flowers website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our site or services.

2. Products and Services

We strive to ensure that product descriptions, prices, and availability are accurate. However, we reserve the right to change or update product information at any time without notice. All orders are subject to availability and confirmation.

3. Orders and Payments

When you place an order, you agree to provide current, complete, and accurate information. Payments must be made in full before dispatch. Mona Flowers reserves the right to refuse or cancel any order for any reason.

4. Delivery

Delivery timelines are estimates and not guaranteed. Delays may occur due to factors beyond our control. We will make reasonable efforts to notify you if your delivery is affected.

5. Returns and Refunds

If you're not satisfied with your order, please contact us within 24 hours of delivery. Due to the perishable nature of flowers, refunds or replacements are considered on a case-by-case basis.

6. Use of Website

You agree not to misuse our website in any way, including attempting to gain unauthorized access, introducing malicious software, or violating any applicable laws or regulations.

7. Intellectual Property

All content on this website—including images, logos, text, and graphics—is the property of Mona Flowers and may not be used without written permission.

8. Limitation of Liability

Mona Flowers shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or website content.

9. Changes to Terms

We may revise these terms at any time without prior notice. Continued use of the site constitutes your acceptance of any changes.

10. Contact Us

If you have any questions about these terms, please contact us at info@monaflowers.co.ke.